Your review page asks customers how their visit was. Happy customers get a big button to your Google review page; anyone else can send you a private note, and can still review you on Google.
Ways to ask
- Review card or stand at the counter: customers tap it with their phone.
- Text invitations after a visit or booking, from your own texting number. your agency sets this up with you.
For text invitations
- You need a texting account (Telnyx) with a US number, registered for business texting. your agency will help; registration takes a few days.
- Only text customers who agreed to receive texts from you.
- Each customer gets at most one invitation a month, only between 9am and 8pm, and can reply STOP.
Never offer a discount or gift for a review, and never write reviews yourself. Google can remove reviews or flag your listing for it.